FAQ

So that you can enjoy your FooX clothing for as long as possible, especially the Beast motives , we recommend that you follow our washing recommendations:

- Wash inside out at a maximum of 30 degrees Celsius.

- Avoid using fabric softener.

- Mild detergent instead of color or heavy-duty detergent.

- Do not tumble dry.

- Do not dry-clean.

- Do not iron over the motive.

- If necessary, iron inside out at a low temperature and without steam.

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Note: It can happen that you find an imprint on your clothing. This is created by the printing process and will no longer be visible after the first wash.

Our beast motives were created in collaboration with a professional designer. The beast motives are painted in great detail which is why we use the environmentally friendly DTG (direct to garment) printing for our beast shirts and hoodies.

All materials and textile colors used for direct textile printing have been independently tested and certified by ECO PASSPORT by OEKO-TEX®.

Within Germany: 4.90 euros, free shipping from 60 euros

More information about shipping can be found at here .

Yes, we ship to some EU countries and charge a flat shipping fee of 8.90 euros.

Here you can find all EU countries.

We're sorry your order was returned to us. Unfortunately, we usually do not know the reason for a failed delivery.

As soon as the shipment arrives, we will contact you with the question of whether the package should be sent to your address again or to a new address.

In case that you have not been contacted by us, please send us an email with your order number to info@foox-shop.de .

If we have sent your package to Germany, the return is free of charge for you. You can send it back to us within the next 21 days.

Please send us the completed return form by email to retoure@foox-shop .de so that we can send you your free return label.
Click here for the return form.

Unfortunately we are not yet able to offer free returns outside of Germany. Please send your chargeable return to:

FooX
c / o Müller, Tran
Rieckhoffstr. 14
DE-21073 Hamburg

We urgently recommend that you send these returns insured.

We hurry up. Promise!

Usually, the refund will be made within 14 days after we recieved the return.

You can pay by using PayPal, credit card or by invoice via Klarna.

It can happen that we cannot offer all payment methods at all times. The approval of the payment method is checked for each order and using an automated process. If it doesn't work, please try another payment method.